Last updated: 10/2019
This Privacy and Cookie Statement (“Statement") applies to your use (as a “User”) of our Services.
We collect personal data you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This personal data may include: name, email, phone number, postal address, profile picture, payment method, services requested, and other information you choose to provide.
When you use our Services, we collect personal data about you in the following general categories:
Most mobile Platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. These Platforms have different permission systems for obtaining your consent. The iOS Platform will alert you the first time the BEE App wants permission to access certain types of data, for example, location, contacts, photo and camera and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the BEE App seeks before you first use the BEE App, and your use of the BEE App constitutes your consent. Please note that if you do not consent to the request you may not be able to access certain features of our Services.
To the extent permitted by applicable law, we may also receive personal data related to you from other sources and combine that personal data with personal data we collect through our Services. For example:
Like many other online services, our Services use "cookies", small text files containing a string of alphanumeric characters – to your device. We may use both session cookies and persistent cookies. A session cookie disappears after you close your e.g. browser. A persistent cookie remains after you close your e.g. browser and may be used by your e.g. browser on subsequent visits of our website. When using a web browser, such web browser may provide you with some options regarding cookies. Please note that if you delete, or choose not to accept, cookies, you may not be able to utilize all features of the Services provided by us. We may use third party cookies in connection with our Services as well. For instance, we use Google Analytics to collect and process certain analytics data. We may not process or respond to web browsers’ "do not track" signals or other similar transmissions that indicate a request to disable online tracking of Users who visit our website or use our Services.
Tracking technology also helps us manage and improve the usability of our Services, (i) detecting whether there has been any contact between your device and us in the past and (ii) to identify the most popular sections of our website, app etc.
Google will use this information on behalf of us for the purpose of evaluating your use of our Services, compiling reports on app/website activity and providing us with other services relating to app/website activity and internet usage.
The IP-address that your Browser conveys within the scope of Google Analytics, will not be associated with any other data held by Google. For further information please visit https://www.google.com/policies/privacy/partners/. This helps us improve the way our Services work, for example, by ensuring that Users are finding what they are looking for easily.
By using this website, you consent to us storing and accessing the above cookies on your device.
We collect, process and use your personal data as described below. In some cases we require your consent to such collection, processing and use. By ticking the appropriate tick box during the sign-up process for the BEE App, you consent to the respective collection, processing and use of your personal data. You may withdraw consent at any time for the future, without affecting the lawfulness of our processing of your data prior to such withdrawal, e.g. by contacting us at email@example.com.
We use the personal data we collect about you in the following ways:
We will use this personal data:
We will use this personal data:
We may share the personal data we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:
We may share your personal data:
We may share your personal data:
The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.
The data that we collect from you will be transferred to, and processed and used at, a destination outside the European Economic Area ("EEA"), such as China and Singapore, which may have a level of data protection different from the one in the EEA. It will also be processed by staff operating outside the EEA who work for us. This includes staff engaged in, among other things, the processing of your payment details and the provision of support services.
The European Commission has not made an adequacy decision in respect of China or Singapore so any such transfer will be based on your consent to such transfer.
You may correct your account data at any time by logging into your online or in-app account. If you wish to cancel your account, please email us at firstname.lastname@example.org. Please note that in some cases we may retain certain personal data about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our service terms and conditions, we may seek to resolve the issue before erasing your personal data.
You have the right to request access to and rectification or erasure of personal data or restriction of processing or to object to processing as well as the right to transmit your personal data to another controller.
As referred to above, we request consent for the BEE App's collection of precise location from your device per the permission system used by your mobile operating system. If you initially permit the collection of this data, you can later disable it by changing the location settings on your mobile device. However, this will limit your ability to use certain features of our Services.
You have the right to lodge a complaint with a supervisory authority if you consider that the processing of your personal data infringes your data protection rights.
We may also seek your consent for the BEE App's collection and syncing of contact data from your device per the permission system used by your mobile operating system. If you initially permit the collection of this personal data, iOS users can later disable it by changing the contacts settings on your mobile device. Please note that the Android Platform does not provide such a setting.
You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.
You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your personal data to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at email@example.com.
We may change this Statement from time to time. If we make significant changes in the way we treat your personal data, or to this Statement, we will provide you notice through the Services or by some other means, such as email. We encourage you to periodically review this Statement for the latest information on our privacy practices. If you do not agree with any revised version of this Statement, please do not continue to use the Services.
If you have any questions about data protection and/or this Statement, please contact us at firstname.lastname@example.org